Submit your details
Order ID, AWB, and what went wrong. Type, tap, or send a voice note.
We're here to help. Track your parcel, tell us what went wrong, and let our team work on it.
We resolve every grievance within 7 days. If we can't, we process a refund as applicable.
Enter your AWB / tracking number for live shipment status.
Order ID, AWB, and what went wrong. Type, tap, or send a voice note.
We check your order, delivery status, courier activity and your concern.
Resolve within 7 days. WhatsApp update at every step.
If unresolved, we process a refund and ask for your feedback.
Tell us what happened. We'll respond on WhatsApp within 7 days.
Tell us what went wrong.
We check your order & concern.
Within 7 days.
If unresolved, refund as applicable.
Enter the token number we sent you on WhatsApp.
In your shipping confirmation SMS / email, right after pickup. Usually starts with PD or a long numeric string.
Check with family, neighbours or society security first. If still missing, raise a grievance — we'll investigate with the courier on priority.
We aim for 7 days. You'll get WhatsApp updates at every status change. If we can't resolve it, we refund as applicable.
You'll get a token (e.g. HKR-25-000042) on WhatsApp. Enter it in "Track My Grievance" above.
Yes — tap the mic icon while raising a grievance. Faster and clearer than typing.
Yes. If we can't resolve within the promised timeline, we process a refund as applicable based on your payment method and order value.
Minimum: Order ID and WhatsApp number. AWB and a short description help us resolve faster.
Mon–Sat · 10 AM – 7 PM IST
Every grievance deserves an answer.
We don't want you to feel ignored, unheard or disappointed. We ask just one thing — give us the chance to fix it before you lose trust in us.
We may not always get it right, but we will always try to make it right.
— Team HKR Hijabs & More
We'll respond on WhatsApp within 7 days.
With the solution to your grievance.
We've sent your token on WhatsApp.
Resolution within 7 days. If unresolved, refund as applicable.